Returns, Exchanges, Warranty - STOMP STORE No Tie Shoelaces

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Returns, Exchanges & Warranty


What is STOMP STORE'S return policy?

We want you to be happy with your STOMP STORE No-Tie Shoe Laces! Before you decide on a return, did you know that there are different lacing techniques that allow you to pinpoint areas to be tighter or looser? Visit our How They Work section to understand how to customize the fit of your new purchase.

Should you still not be able to achieve the perfect fit, please contact us at stompstore.staff@gmail.com. We will be happy to help out!

Please keep in mind that we can only accept returns within 30 days of receipt and for purchases of STOMP STORE No-Tie Shoe Laces that are made here, through our website (www.stompstoreshop.com). If you purchased your STOMP STORE No-Tie Shoe Laces at a local retailer or through another online outlet, please make sure to follow their return policy. We unfortunately do not reimburse shipping costs or pay for return shipping (apologies!).

Please allow up to 10 business days for your refund to appear on your card statement. 

Are my STOMP STORE No-Tie Shoe Laces covered by a warranty?

If your STOMP STORE No-Tie Shoe Laces happen to break (oh, no!) within three months of their original date of purchase, we’ll replace them free of charge. Please be aware that our warranty only covers breakage—if you’re looking to exchange for another product or color, please make sure to do so within 30 days of receipt of your order.

I like my STOMP STORE No-Tie Shoe Laces but would like to exchange them! How do I do that?

Exchanges are simple and can be done within 30 days of receipt of your original order. Just order the new pair you’d like to exchange your original item for and send a note to stompstore.staff@gmail.com letting us know your new order number (make sure to use the subject line “Exchange”). Once we get that, we’ll make sure to refund your original order, and you can keep your original items, too. All we ask is that you share them with a friend and tell them all about STOMP STORE No-Tie Shoe Laces!

How long does it take for me to get a refund?

It may take 5-10 business days for us to get your package at the fulfillment center, inspect your return, process it into inventory, and complete your refund. Depending on your credit card company, it may take an additional 2-10 business days for the credit to post to your account.

I have a problem with my STOMP STORE No-Tie Shoe Laces. What do I do?

Oh no! We’re sorry to hear that! Let us know what’s happening with your STOMP STORE No-Tie Shoe Laces as soon as you can and we’ll help you out. Shoot us a note at stompstore.staff@gmail.com and we’ll get back to you!